OnSite Specialist - Chicago, IL

• Prepare, manage, and maintain surgical equipment and disposable products to ensure

everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.

• Support operating room teams during procedures by anticipating device needs,

providing timely equipment adjustments, and ensuring a seamless surgical experience.

• Troubleshoot and resolve both routine and complex equipment issues using

independent judgment to maintain high service reliability and reduce downtime.

• Collaborate with surgeons, operating room personnel, central processing, biomedical

staff, and other clinical partners to deliver excellent service and build strong working relationships.

• Maintain accurate documentation, including detailed procedure information,

equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.

• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and

customer-focused mindset.

• Provide flexible coverage, including rotating schedules, on-call, overnight and weekend

shifts, and support for other accounts within and outside your region, which may require travel.

What you will need:

• Bachelor's or Associate's degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support,

supporting sterile workflow operations, or operating room environments.

• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles;

renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and

maintain readiness to arrive within 45 minutes when on call.

• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend,

stoop, and use fine motor skills for extended periods.

• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct

small inconsistencies in equipment or documentation.

• Strong analytical, problem-solving, and time-management skills with the ability to make

independent decisions in high-pressure environments.

• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g., Microsoft Office) and strong

interpersonal, verbal, written, and organizational skills.

• Ability to travel and provide coverage at other accounts as needed, including occasional

overnight travel.

Scope of Work Summary (Sterile Processing Department - SPD) : Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.