Surgical Onsite Specialist (Cleveland OH)
About the role
A Day in the Life
Careers that Change Lives
A Day in the Life
Customer Support
- Provide real-time procedural assistance for Surgical COTs within aligned territory.
- Offer technical expertise and troubleshooting support to ensure successful product usage.
- Serve as a trusted resource for physicians and surgical teams in the OR.
Customer Engagement & Communication
- Act as a primary point of contact for customer inquiries during on-site procedures.
- Ensure clear and effective communication between customers and colleagues.
- Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
Equipment Upgrades & Maintenance
- Perform equipment and software upgrades as required.
- Conduct equipment fleet audits to ensure optimal product performance and compliance.
Training & Education
- Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
- Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
Sales & Implementation Support
- Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
- Provide on-site support for regional conversions and product adoption strategies.
Inventory Management
- Maintain accurate tracking and availability of surgical products for smooth procedure execution.
- Ensure inventory levels meet customer and operational needs.
Success Metrics
- Achieve/exceed sales objectives by driving product utilization and customer engagement.
- Secure base business and expand new accounts through effective procedural support.
- Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.
- Product Portfolio Alignment:
- Stapling
- Energy
- Access & Instrumentation (A&I)
- OR Safety
- Wound Closure
- GYN & Hernia
Primary Qualifications
- Bachelor's degree
- Minimum of 1 year of required experience
- Field-based role that requires approximately 25% travel
Preferred Qualifications
- 1+ year of clinical experience in the OR
- B2B sales experience
- Excellent communication and interpersonal skills
- Relevant clinical or hospital experience
- Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
- Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
- A valid driver's license issued in one of the 50 States with a clean driving record is required.
- The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to be independently mobile.
- The employee is also required to interact with a computer and communicate with peers and co-workers via a variety of media including telephone, email, instant message and in-person
Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America) For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
U.S. Work Authorization & Sponsorship
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Medtronic offers a competitive Salary and flexible Benefits Package
Not included in the source posting: about the role.
Skills
Who can apply
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