Onsite IT Support Technician (m/f/d)
DXC Technology
Technicians
Berlin or Munich) - fully onsite.
Key responsibilities:
- Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
- Providing effective solutions for software and hardware issues
- Responding to user inquiries and guide users with simple, step-by-step how-to instructions
- Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
- Enabling end users by providing training and education
Candidate requirements
Two or more years of relevant experience
Experience in the following areas
- Handling of ServiceNow tickets
- Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
- Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
- How-to assistance of End User assigned IT devices and software
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
- Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
- Smart hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
- Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
- Stock management (incoming & outgoing IT goods)
- End user training and education
#LI-onsite
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