Onboarding & Maintenance Specialist

• Manage the onboarding of new API-connected lodging partners and support the conversion of existing partners to new connectivity solutions.
• Partner directly with hotels, vacation rental property managers, and connectivity providers to collect, validate, and maintain accurate property information.
• Configure and enable products and services for partners, including room types, rate plans, property settings, amenity information, content, and merchandising opportunities.
• Support ongoing property maintenance activities to ensure listings remain accurate, competitive, and aligned with Expedia Group standards.
• Utilize advanced Excel tools, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and macros, to analyze, validate, and manage large volumes of partner and property data.
• Launch and maintain merchandising campaigns in partnership with commercial teams.
• Track, analyze, and report on key operational metrics, including onboarding timelines, productivity measures, and service-level performance.
• Communicate project updates, status changes, and key milestones to partners and internal stakeholders.
• Collaborate with cross-functional teams to troubleshoot partner issues, resolve data discrepancies, and ensure a successful onboarding experience.
• Identify opportunities for process improvement and operational efficiencies that enhance partner satisfaction and team effectiveness.
• Support strategic initiatives that help partners maximize the value of Expedia Group tools, products, and capabilities.

• Experience in partner operations, onboarding, client services, account management, project coordination, or a similar partner-facing role.
• Strong proficiency in Microsoft Excel, including experience working with large datasets and advanced functions such as Pivot Tables, VLOOKUP, formulas, and macros.
• Demonstrated ability to analyze data, identify trends, and ensure accuracy across large volumes of information.
• Experience collaborating with external business partners and managing multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to investigate issues and recommend effective solutions.
• Experience with Salesforce, Outlook, Slack, Jira, or similar business tools preferred.
• Excellent verbal and written communication skills, with the ability to effectively engage partners and collaborate across cross-functional and global teams.
• Strong organizational and project management skills, with careful attention to detail.
• Ability to quickly learn new systems, tools, and operational processes.
• Experience measuring operational performance, reporting results, and driving continuous process improvement.
• Self-motivated, adaptable, and comfortable working in a dynamic environment with evolving priorities.

The total cash range for this position in Austin is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.