Mortgage Servicing Investor Reporting - Business Analysis Advisor
PNC
Flexible / RemotePosted Discovered via the company's careers siteMatch locked
Remote3+ years expProject Management
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor within PNC's Retail Bank Operations - Mortgage Servicing Investor Reporting organization, you will be based remotely.
The Mortgage Investor Operations team is seeking candidates with direct and recent experience within Mortgage Servicing Investor Operations, supporting Fannie Mae (FNMA), Freddie Mac (FHLMC), Ginnie Mae (GNMA), private investors, or portfolio servicing environments.
The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.
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Successful candidates will typically come from backgrounds such as:
- Investor Accounting Analyst
- Investor Reporting Analyst
- Mortgage Servicing Analyst
- Investor Operations Analyst
- Mortgage Accounting Analyst
- Investor Remittance Specialist
- Mortgage Servicing Business Analyst
- Investor Cash Management Analyst
- Servicing Transfer Analyst
- Mortgage Loan Administration Analyst
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Required Experience Candidates should demonstrate experience in multiple of the following areas:
- Mortgage Servicing Operations
- Investor Reporting
- Investor Accounting
- Investor Remittance Processing
- Loan Administration
- Servicing Transfers
- Investor Cash Management
- Default Cash Operations
- Custodial Account Management
- Mortgage Insurance Claim Processing
- Investor Reconciliations
- Escrow Reconciliations
- Principal & Interest (P&I) Reconciliations
- Tax & Insurance (T&I) Reconciliations
- Corporate Advance Processing
- Recovery and Liquidation Proceeds
- Investor Compliance Monitoring
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Agency and Investor Experience Strong preference will be given to candidates with direct operational experience supporting:
- Fannie Mae (FNMA)
- Freddie Mac (FHLMC)
- Ginnie Mae (GNMA)
- FHLB
- Private Investor Portfolios
Experience solely interpreting agency underwriting guidelines is generally not sufficient. Candidates should have direct involvement in investor servicing, reporting, accounting, remittance, reconciliation, or operational functions.
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_ Systems Experience Strongly Preferred Experience with one or more of the following:
- MSP (Mortgage Servicing Platform)
- Black Knight / ICE MSP
- Servicing Director
- Mortgage Investor Reporting Systems
- Monarch
- Passport
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Business Analysis Expectations The business analysis portion of this role is focused on servicing operations and investor processes. Candidates should have experience:
- Analyzing investor servicing requirements
- Identifying operational risks and control gaps
- Performing reconciliation analysis
- Researching and resolving investor discrepancies
- Conducting root cause analysis
- Supporting process improvement initiatives
- Developing operational reporting and controls
- Translating servicing requirements into operational solutions
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What Will Make a Candidate Stand Out This role is not primarily a technology Business Analyst position.
Candidates with direct experience in the following areas are highly preferred:
- Investor Accounting & Reporting
- Fannie Mae Investor Reporting
- Freddie Mac Investor Reporting
- Ginnie Mae Reporting
- Investor Remittance Processing
- Custodial Reconciliations
- P&I Reconciliations
- T&I Reconciliations
- Default Cash Operations
- Mortgage Servicing Finance
- MSP / Black Knight
- Servicing Transfers
- Corporate Advance Recovery
Mortgage Insurance Claim Processing
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This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
- Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
- Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.
- Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
• Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
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Managing Risk
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model
Competencies
Analytical Thinking, Business Assessment, Business Process Modeling, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge
Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Language Assessments
No Required or Preferred Language Assessments
Pay Transparency
Base Salary: $75,000.00 - $150,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 10/13/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Not included in the source posting: about the role, what you'll do, benefits.
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