Manager, Hospitality (Cape Canaveral)

• Establish and drive standards for hospitality operations and guest interactions

• Lead the development and execution of new services, offerings, and training programs

• Direct and optimize day-to-day operations of multiple food service outlets/catering locations

• Build and lead a high-performing team by managing supervisors and direct reports, including strategic hiring, performance management, talent development, succession planning, and fostering a culture of accountability and growth

• Collaborate with organizing and coordinating events, including large onsite/offsite gatherings and catering requests

• Champion and enforce rigorous food safety, sanitation, and workplace safety standards, ensuring full regulatory compliance and cultivating a proactive safety culture across all locations

• Develop and implement systems and processes that optimize team productivity, time management, and resource allocation across the department

• Design, implement, and evaluate comprehensive training programs focused on customer service, menu knowledge, allergens, and nutritional awareness; create scalable training materials and measure their impact on performance

• Own product quality, consistency, and inventory management across all outlets by establishing robust quality control systems, monitoring key metrics, reducing waste, and driving continuous improvement in service and menu execution

• Manage financial performance of the department, including P&L responsibility, budgeting, forecasting, labor and inventory cost control, sales analysis, and reporting; identify opportunities to improve profitability and operational efficiency

• Build and manage strategic vendor relationships, negotiating contracts, monitoring performance, resolving issues, and driving improvements in quality, cost, and reliability of products and services

• High school diploma or equivalency certificate

• 10+ years of food service industry experience and 5+ years of leadership experience

• 7+ years of leadership experience within the food service industry

• Experience opening new operations and/or creating operations procedures from the ground up

• Complete understanding of managing a team in fine dining, upscale, casual and quick service restaurants

• Advanced interpersonal, oral and written communication skills

• Advanced time management skills

• Advanced understanding of food safety and sanitation practices

• Advanced knowledge of food service systems, ordering and inventory

• Proficient computer skills including Microsoft Office

• Proficient knowledge with allergen identification and dietary restrictions

• Proficient knowledge of beverage service including beer, wine and spirits

• Showcases high level of professionalism

• Experience in a corporate environment

• Proficient knowledge of HR best practices

• Experience leading groups in large team settings of 25 or more staff members

• Must be willing to travel to various SpaceX locations for mission critical projects

• Must be available to work extended hours and weekends

• Must have or obtain FL ServeSafe Certification (training provided internally as needed)

• Valid state issued driver's license

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .