Manager, Digital Strategy & Insights

Provides expertise in the design, development, management and implementation of assigned strategic initiatives from business case development through to execution. Develops business goals and key performance metrics to support initiative/program monitoring and enable insights. Ensures cross-group coordination and logistical support for the implementation of change. Works across BMO to deliver specific initiative/program results in alignment with overall group goals.

• Acts as a trusted advisor to assigned business/group for assigned initiatives/business programs.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans and holistic business programs.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Monitors and tracks performance and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Participates in change management activities.
• Provides input into the planning and implementation of strategic insights programs.
• Reviews the ongoing programs for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Combination of Financial Services and Technology exposure; solid understanding of digital issues/trends and how to leverage technology for competitive advantage.
• In-depth knowledge of BMO's digital channels and workplace technology platforms and services.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.