Manager Customer Connectivity

You provide end-to-end services that enable ASML to install, support and improve our products at our customer's facilities from our global offices. Good examples are Remote Tool Operation and Scheduled File Transfers. Next to a large running operation there are several big and strategically important projects running in this context. You will be delivering critical services in a demanding global industry, making this a challenging and highly impactful role. It offers plenty of opportunity to develop yourself further, take ownership and help shape solutions that directly support ASML and its customers across the globe.

As a delivery manager , you are responsible for:

• Managing demand (incl. short-, mid- and long-term roadmaps)
• Managing suppliers that are providing the key platforms and suppliers that are providing the support teams.
• Managing service delivery and global deployment (incl. the triple constraints: time, budget, quality)
• Managing stakeholders (end-user management, internal IT departments that your services depend on, etc).

As a people manager , you are responsible for managing the individuals in your scope. You will have the opportunity to develop your people and teams while building the capabilities needed for the future.

As a MT member , you are responsible for:

• Financial management (within your scope: annual budget, actuals, etc.)
• Supporting and improving the department as a whole

As part of the Management Team, you will also have the opportunity to look beyond your own scope and contribute to the strategic direction and further development of the department.

Help us tackle the technical challenges we face, you'll need experience working on high-tech products and with complex processes. As Manager Customer Connectivity, you'll need:

• At least a MSc degree in Computer Science, Informatics, or equivalent experience
• At least 8 years experience with building/ managing IT delivery teams
• At least 5 years experience as a leader in a multi-team environment
• At least 3 years experience with working with large IT suppliers & off-shoring
• Preferably a technical background or a strong interest in technology
• Experience in managing internationally distributed teams
• Experience in an equivalent environment (size, complexity, industry, domain) is a strong plus

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. In this role, these challenges come with significant responsibility, visibility and the opportunity to make a tangible difference for ASML and its customers. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems. This creates an environment where you can continue to grow as a leader while shaping an important global service domain. To thrive in this job, you'll need the following skills:

• Highly-motivated, with a strong work ethic and able to work effectively under minimal supervision.
• Analytic mindset, able to quickly assess issues and their root causes.
• Strategic and creative thinking, solving today's problems while keeping in mind a long-term plan.
• Agile leadership, good coaching, influencing and interpersonal skills.
• Strong communicator, good at listening. Has diplomatic skills.
• Ability to build strong, trusting relationships with customers, suppliers and internal stakeholders.
• Excellent English communication and presentation skills. Command of the Dutch language is a plus.