Manager Client Implementations I

• Manage resource allocation for client-facing implementations, upgrades and conversions, including project estimates, demand intake and utilization planning.
• Lead, coach and develop implementation associates through hiring support, goal setting, performance feedback and development planning.
• Monitor team project status, billable hours, time reporting, travel, expenses and administrative approvals using systems such as Workday, Clarity, Concur and ServicePoint.
• Manage client escalations related to technical features, functionality, timelines and priorities to help keep projects within scope, schedule and approved effort.
• Partner with Client Partners, project teams and internal teams to support client discovery, align expectations and coordinate issue resolution.
• Evaluate implementation processes, root-cause findings and client feedback to recommend improvements that increase quality, accuracy and delivery efficiency.
• Maintain current knowledge of Bank Solutions products, integrated solutions, implementation procedures and product functionality to guide client and team decisions.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

• 6+ years of experience in client-facing implementation, project delivery or client support roles within banking technology, financial services technology or related IT services.
• 3+ years of experience managing and developing teams.
• 5+ years of experience supporting banking IT services, financial institution technology platforms or related payment and processing environments.
• Experience managing project resources, utilization planning, status reporting and delivery risks across multiple client-facing projects.
• Experience using metrics, client feedback and issue trends to evaluate team performance and improve implementation outcomes.
• Ability to communicate project status, escalation details, delivery risks and recommended actions to clients, associates and leaders.
• Bachelor's degree or higher in Computer Science, Management Information Systems, Finance, Accounting, Business or a related field, or equivalent combination of education, related experience and/or military experience.

• Knowledge of Automated Clearing House processing.
• Experience with Workday, Clarity, Concur or ServicePoint.
• Experience supporting core banking products, surround solutions or product integrations.
• Experience completing root-cause analysis and recommending process improvements for recurring client or delivery issues.

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.