Mainframe Systems Operations Engineer

As a Mainframe Systems Operations Engineer at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. Monitor and manage IBM z/OS production environments by performing console monitoring, system health checks, IPL support, and daily operational activities, while troubleshooting batch processing issues related to JCL, scheduling, datasets, and job execution to ensure high availability, stability, and operational excellence.

What You Will DO

• Monitor and manage IBM z/OS production environments, ensuring high availability, system stability, and operational excellence.
• Perform console monitoring, respond to alerts, and execute daily operational activities including IPL support, health checks, and system startup/shutdown procedures.
• Monitor, control, and troubleshoot batch workloads, ensuring successful completion of production processing within established SLAs.
• Analyze and resolve JCL, scheduling, dataset, and execution-related issues, coordinating job restarts and recovery activities as required.
• Support enterprise workload automation tools such as CA-7, Control-M, and IBM Tivoli Workload Scheduler (TWS), managing job dependencies and critical production workflows.
• Investigate and resolve production incidents, participate in major incident management activities, and perform root cause analysis following ITIL best practices.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

• 3 to 5 years of experience in Mainframe Operations, supporting enterprise IBM z/OS production environments.
• Manage production operating system resources to ensure continuous availability, stability, and optimal system performance.
• Monitor production systems, devices, and infrastructure components, proactively identifying and resolving operational issues.
• Perform root cause analysis, troubleshooting, recovery, and escalation activities for operating system and infrastructure-related incidents.
• Execute startup, shutdown, recovery procedures, and restart production subsystems such as IMS, CICS, DB2, and IDMS.
• Utilize JCL, REXX, and Assembler skills to support automation, operations, troubleshooting, and process improvements.
• Resolve batch scheduling conflicts, perform change management activities, and ensure successful completion of critical production workloads.

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• Analyze batch job failures and identify root causes to ensure timely resolution.
• Proactively identify operational improvement opportunities and coordinate with appropriate support teams.
• Assess issue severity, perform timely escalations, and drive incident resolution.
• Communicate effectively with technical and business stakeholders across all organizational levels.
• Work independently in a production support environment while maintaining operational excellence.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.