Mainframe Operations Specialist - Batch & Console

• Monitor and manage batch job processing, job scheduling, and workload execution across the z/OS mainframe environment.
• Administer and support ZEKE job scheduling, including job setup, dependency management, schedule maintenance, forecasting, and production cycle management.
• Perform console operations, monitor system messages, respond to alerts, and execute operational commands following established procedures.
• Identify, analyze, and resolve batch job failures, abends, and scheduling issues to minimize business impact and meet SLA commitments.
• Coordinate with application, infrastructure, and support teams to ensure timely execution of critical production processes.
• Monitor daily production activities, perform start-of-day and end-of-day checks, and ensure successful completion of batch cycles.

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 6 to 8 years of experience in Mainframe Operations with strong production support expertise.
• Mandatory 3+ years of hands-on experience in ZEKE and CA7 batch scheduling tools.
• Provide Level 2 Batch Support, including JCL analysis, troubleshooting, and job recovery.
• Monitor and maintain production operating system resources, devices, and batch processing environments.
• Perform root cause analysis, incident resolution, escalation management, and recovery procedures for production systems.
• Execute automated system startup/shutdown activities and restart production subsystems such as CICS, IMS, DB2, and IDMS.
• Monitor scheduled batch jobs, resolve scheduling conflicts, and support change management activities to ensure seamless batch operations.

Preferred Technical and Professional Experience

• Monitor systems regularly for outstanding messages, batch abends, and operational issues to ensure stable production processing.
• Work from Chennai or Bangalore locations and provide support in a 24x7 rotational shift environment.
• Proactively identify process improvement opportunities and raise tickets with the appropriate support teams for resolution.
• Quickly assess issue severity, prioritize incidents, and initiate timely escalations when required.
• Demonstrate strong troubleshooting capabilities to resolve production and batch-related issues efficiently.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.