Mainframe Application Support Engineer

• Provide L2/L3 production support for mainframe applications built on Natural and Adabas, ensuring high availability and operational stability.
• Monitor application performance, troubleshoot incidents, and resolve production issues within agreed SLA timelines.
• Perform root cause analysis of application failures and implement preventive solutions to minimize recurring issues.
• Support batch processing, online transactions, job scheduling, and production release activities across environments.
• Collaborate with business users, development teams, and infrastructure teams to drive timely issue resolution and service improvements.
• Maintain operational documentation, support change and release management processes, and ensure compliance with security, audit, and business continuity requirements.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

• 4+ Years of experience in Mainframe Application Support with a focus on Natural and Adabas technologies.
• Proven experience working in IBM z/OS environments with solid knowledge of JCL, TSO/ISPF, SDSF, and mainframe utilities.
• Good understanding of CICS, VSAM, batch processing, job scheduling, and production support operations.
• Experience supporting mission-critical applications in a 24x7 production environment, including incident, problem, and change management processes.
• Hands-on experience with scheduling and monitoring tools such as CA-7, Control-M, OPC/TWS, or equivalent.
• Strong troubleshooting, root cause analysis, performance tuning, and data correction skills for Natural/Adabas applications.
• Experience with ServiceNow or other ITSM tools for incident and service request management.
• Excellent analytical, communication, and stakeholder management skills with the ability to work effectively across global teams.

• Familiarity with application deployment, release management, and environment migration activities.
• Knowledge of Adabas performance monitoring, database support fundamentals, and application optimization techniques.
• Exposure to ITIL-based service management practices and continuous service improvement initiatives.
• Experience participating in on-call production support, major incident management, and disaster recovery exercises.
• Understanding of automation, operational efficiency, and proactive monitoring practices within mainframe environments.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.