Logistics Representative

We are looking for a Logistics Representative who will play a critical role in supporting our Channel Partners and/or Internal Stakeholders, drive operational efficiencies and effectiveness within Supply Operations, including:

• Opportunity identification

• Customer Experience/L2R

• Team Player

This is a role that will work with our amazing team including but not limited to our Account Managers, Dealer Development Managers, Channel Partners, Business Stakeholders and 3PL Warehouse(s) ensuring strong collaboration.

• Respond to Channel Partners and/or Internal Stakeholders on inventory related inquiries and/or issues; investigate, resolve and document when required

• Process system transactions; order creation, RMA creation, serial number look-up, PO Conversions, order and/or return system fix requests, etc.); make required adjustments as required

• Generate various system reports

• Provide support on tasks related to: step by step process documentation, back up support, special requests, etc.

• Performs other functions as assigned

• Strong understanding of the wireless business and/or operations

• Customer Service experience required 3+ years

• Experience in a Call Centre environment

• SAP experience asset

• Knowledge of Microsoft Office Suites

• Ability to embrace and adapt to change in a continuous learning environment

• Excellent verbal and written communication skills

• Ability to Multi-task, work in fast-paced and demanding environment

• Proven analytical abilities - needs assessment, business case development, financial modeling, impact assessments, some knowledge of business intelligence skills and tools (ie: DOMO, tableau)

• Proactive mindset to identify process improvement opportunities

• Bilingualism (French/English) asset

• Systematic approach to solving problems

• Hyper-focused on delivering great customer experiences aligned to our outcomes

• Adept at working in a highly-collaborative lean, agile environment

• Well-versed in the interplay between business, technical and customer needs

• Highly detail oriented, organized, and have exceptional analytical skills

• Ability to work independently

• Detail oriented, yet able to stand back and appreciate the big picture

• Sense of urgency and ability to drive issues to closure despite competing priorities from various stakeholders

• Able to deal with ambiguity and complex issues and concepts