Lead Logistics Customer Experience and Operations Specialist

, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible - setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let's sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The Customer Experience Specialist (JL2) will be responsible for supporting customer-facing activities across customer channel management, case management, onboarding, relationship management, contract and dispute management, and administrative operations. The role requires strong focus on accuracy, process adherence, timely resolution, and effective communication with customers and stakeholders.

You will be Responsible for:

• Managing

customer-facing activities, including customer channel management, case management, onboarding, and relationship management. •

effective communication and coordination with relevant internal and external stakeholders.

Qualifications

• Graduate with relevant experience in customer experience, customer service, shared services, administration, logistics, or operations.
• Minimum 2 years experience in customer interaction and case management roles preferred.
• Strong communication, problem-solving, and stakeholder management skills.
• Ability to follow standardized processes while exercising independent judgment within defined guidelines.