Lead Logistics Customer Experience and Operations Senior Specialist

• Identify and drive process optimization opportunities through automation, digital tools and data-driven solutions to enhance operational efficiency and service delivery

• Ensure consistent service delivery aligned with customer expectations and internal standards

• Build strong customer understanding to enable tailored and effective service delivery

• Ensure timely and accurate cargo delivery

• Take on additional responsibilities such as leading priority topics, onboarding and training new team members, and supporting cross-functional initiatives

• Ensure SOPs and SLAs are documented, maintained, and updated as needed

• Consistently meet SLAs and customer-specific KPIs

• Adhere to standard processes and customer-specific procedures to ensure compliance

• Ensure smooth end-to-end shipment execution through coordination with internal and external stakeholders

• Act as a key customer contact and advocate

• Develop deep understanding of customer business, priorities, and challenges

• Use customer insights to identify improvement opportunities and support SMEs

• Share customer knowledge with internal teams to drive alignment and collaboration

• Hands-on experience in automation, reporting, or digital tools (e.g., Power BI, Excel automation, macros, RPA, or similar) to improve operational processes is highly preferred

• Bachelor's degree in Logistics, Supply Chain, Business, or related field

• Typically, 2-5+ years of experience in logistics, customer operations, or finance operations

• Willing to work in an onsite setup and day shift schedule.

• Strong experience in end-to-end Lead Logistics operations and customer servicing

• Proven track record in delivering service performance and meeting KPIs/SLAs

• Experience in handling customer interactions, escalations, and operational problem-solving

• Strong communication skills in English (written and spoken)

• Customer-centric mindset with ability to understand and respond to customer needs

• Strong analytical and problem-solving skills

• Ability to work collaboratively in a matrix environment

• Results-driven with strong sense of ownership and accountability

• Knowledge of process excellence and continuous improvement practices is an advantage

• Proven ability to leverage automation and digital solutions to streamline workflows, improve data visibility, and drive efficiency

• Strong experience and deep understanding of Lead Logistics processes

• Experience in Change Management

• Strong collaboration and teamwork mindset

• Strong communication, influencing and stakeholder management skills

• Strong customer-centric mindset

• Result driven combined with the ability to achieve results through people

• International experience, comfortable working in a matrix organization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .