Lead Banking Operations - Debt Collection
Qonto
Paris, FrancePosted Discovered via AshbyMatch locked
RemoteFullTime2+ years expOperations & Customer Success
[OUR MISSION AND CUSTOMERS]
We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be
rated 4.7 on Trustpilot,
based on 60,000 reviews.
Our culture
puts customer satisfaction at the core of what we do (more about our culture
here
).
[OUR JOURNEY]
Founded in 2016 and launched in 2017 by
Alexandre
and
Steve
, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
[OUR BELIEFS]
We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are.
We've built a discrimination-free hiring process
because the best teams are built on merit.
[AI AT QONTO]
AI is deeply embedded in how we work (
here
) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
Join us as
Lead Banking Operations – Debt Collection
to build how Qonto recovers what it's owed. You'll lead a growing team, steer our recovery provider and BPO, and own our debt collection rate. You'll do this under the guidance of Justine , our Head of Banking Operations Payments.
➡️ What you’ll do
•
Map, then rebuild our collection flow
You'll learn how debt collection works at Qonto today, then spot what's missing and build it.
•
Own the debt collection rate
You'll use data and AI tools to turn daily KPIs into initiatives that push the rate up.
•
Lead and grow your team
You'll organise the team's daily work and set up the rituals that help everyone improve.
•
Steer our external partners
You'll set objectives for our recovery provider and BPO, and hold them to account on quality and results.
•
Shape new credit products early
You'll join Risk and Product workshops so that collection is built into the new features coming with our banking license.
➡️ What we’re looking for
•
Hands-on recovery experience
You've made debt collection calls yourself, and you're at ease handling a tough conversation with a client.
•
Team leadership
You've managed a team working in debt collection, customer care or another phone-based activity.
•
Data fluency
You're comfortable with numbers and use them to decide what to fix next.
•
Builder mindset
You enjoy starting from a blank page and bringing structure where things are unclear.
•
AI-curious
You already use AI tools in your work and want to explore how they can change debt collection.
➡️ What we can offer you
•
A real build
Debt collection is one of our priorities, and there's still a lot to create.
•
Direct P&L impact
Every euro your team recovers protects Qonto's finances, and millions are at stake each year.
•
A team that grows with you
You'll start with a small team which will grow as the activity scales.
➡️ Your future manager
You will report to Justine
, Head of Banking Operations Payments,
who leads the team responsible for ensuring smooth and secure payment operations across all Qonto markets. Your manager brings extensive experience in banking operations and control frameworks, and is committed to building a robust, scalable control environment while developing team members' expertise.
[DIVERSITY]
At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along.
[HIRING PROCESS DURATION]
On average,
our hiring process lasts 20 working days.
More information on our candidate journey
[DATA RETENTION]
By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.
Skills
artificial-intelligence
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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