Connecting Odds
Company

Lead Administrator (Tools & Automation)

HCLTech
Colombo, Western, Sri LankaPosted Discovered via the company's careers siteMatch locked
Full-time

Job Summary

Candidate should have good Admin/Configuration/Development level knowledge of:-

  • Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
  • User Administration: - Creation of user, roles, assignment groups.
  • Reporting: - Import or export of data.
  • Development of Form Customization, Business Rule, Client Script.
  • Understanding of ITIL Concepts.
  • Creating Service Requests
  • Hands on experience with client scripts and business rules.
  • Content Management: - developing ESS page.
  • Hands on with UI Actions / UI policy / Access Control Lists, etc.
  • Overview of integration:- LDAP integration and Overview of Web-services.
  • Use of Record producers to create Incident and Problem.
  • Update sets to move customization from Dev. to Production Instance.
  • Workflow editor to design workflow of various modules and for triggering of various events.
  • Content Management: - developing ESS page.
  • Writing various Server side scripts using Script Includes.
  • Configured License Management module for necessary Compliance check.
  • Used ACL's for controlling the security mechanism in Service Now
  • Domain Separation and designing the Process and data flow within various domains
  • Experience with Web technologies/AJAX
  • Developing Composite Service Requests within Service catalog Module
  • Experience in different Integrations using web-services / MID Server, etc.
  • Configuring complex reports
  • Understanding and debugging of system logs

Key Responsibilities

ServiceNow development experience ○ Core Applications (Incident / Request / Change / Problem) ○ Service Portal ○ CMDB ● Expert in JavaScript ● System integration experience using web services and other web-based technologies ● such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP ● Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system ● Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs ● Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup

Skill Requirements

and Integration of ServiceNow to Other Applications

● Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

● Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.

● Experience with working on email notifications in ServiceNow.

● Experience presenting and conducting demo reviews with client stakeholders

● Proficiency working with Update Sets and Scoped Applications

● Knowledgeable about ServiceNow Development Best Practices

  • Minimum ServiceNow CSA certified.
  • ITIL certification / CIS/ CAD ServiceNow certification is an advantage.

Other Requirements

null

Not included in the source posting: about the role, benefits.

Skills

uihtmlcssjavascriptrest-api

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.

Apply