KYC Analyst

Traditional banking has never really given you control over your financial life. Satispay exists to change that: to

. That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we're not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken - you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of.

As our KYC Analyst, you'll ensure seamless onboarding experiences for our consumers while maintaining a comprehensive approach to risk mitigation, regulatory adherence, and exceptional customer experience. Here's what that looks like in practice: •

- Ensure appropriate client documentation is captured and provide timely onboarding for new consumers, using country-specific knowledge to confirm identity document authenticity. •

- Manage a daily case queue and ensure consistent throughput while maintaining high-quality standards and SLAs. •

- Verify identities, identify potential red flags, and conduct detailed customer risk assessments, escalating high-risk cases to the FinCrime team. •

- Provide assistance primarily via email during the verification and activation process to ensure a smooth and efficient experience. •

- Support refresh activities, re-verifying customer information and reassessing risk when triggers occur. •

- Triage potential matches (PEP/sanctions/adverse media), reducing false positives through careful analysis and resolution.

This role needs someone detail-oriented, analytical, and customer-focused to ensure compliant and frictionless onboarding. •

- You have at least 1 year of experience in a similar role, ideally in a startup or the financial sector; customer care experience is also valued. •

- Experience in a high-volume, metrics-driven KYC or customer support role (e.g., meeting daily/weekly targets). •

- Direct experience or comprehensive training in anti-money laundering (AML) and Know Your Customer (KYC) procedures. •

- Fluent in English. Knowledge of Italian is considered a plus. Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply.

enhanced parental leave, additional leave for child sickness. *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.

At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Curious what it's actually like here? Our values and pillars shape how we work every day:

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