Junior Tech Support German-Speaking

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a 'Gartner Workplace Leader', we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential.

We offer a career environment where we do the right things the right way with the following daily tasks:

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills

• Guiding the client through the necessary steps to restore functionality

• Being responsible for either solving the issue or escalating to Level 2 support

• Coordinating Service Requests by following up with the cross-functional teams

• Team up with your colleagues to collaborate on problem-solving and identify major service solutions

• Actively use the knowledge base to resolve problems and raise potential knowledge gaps

• Coordinating and following up on Service Requests

• Fluent English language skills & native/close to native language skills (C1) in German (support language)

• Experience in telephone technical support or any customer service-related field is an advantage

• Considerable familiarity with the MS Office Suite and the Windows environment in general

• Attention to detail and analytical mindset

• Ability to work on multiple and/or similar activities simultaneously

• Outstanding team player attitude

possibilities within real & practiced customer-centricity as well as employee diversity

• The individual counts at Unisys - be a trusted team member and have supportive supervisors

• Inclusion & Ethics - Work in an ethical company culture where you can be yourself

• Be part of our internal career development programs (variety of technologies, continuous personal career growth)

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• unlimited access to our online training tool to improve your soft skills and technical capabilities

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• comprehensive outpatient cover (with option to cover partner/family at own cost)

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• 1,5% sponsorship, starting after 3 month probation period

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