IT Support Technician (at the rank of Research Assistant II)
University of Hong Kong
Hong KongPosted Discovered via the company's careers siteMatch locked
Full-time1+ years expResearch Staff,Executive / Technical / Support
About the role
Applications are invited for appointment as IT Support Technician (at the rank of Research Assistant II) in the Hong Kong Jockey Club Centre for Suicide Research and Prevention, Faculty of Social Sciences, to commence as soon as possible, on a temporary basis for up to one year, with University contribution to a retirement benefits scheme, and with the possibility of renewal subject to satisfactory performance and funding availability.
Duties and Responsibilities
- Provide day-to-day technical support to Centre staff and assist in resolving IT-related issues;
- Assist in the maintenance of IT systems, platforms and equipment used for data collection and project implementation;
- Support the procurement, setup, inventory management and maintenance of IT equipment;
- Assist in liaising with vendors on system support, survey platforms, website maintenance and other IT-related services;
- Provide support for website updates, database maintenance, data storage, data security and server-related matters;
- Assist in IT project implementation, including system upgrades, data migration, web application testing and user support;
- Help maintain procedures, guidelines and documentation relating to data management and IT security;
- Provide technical support for research projects, events and meetings when needed; and
- Perform other ad-hoc duties as assigned.
Requirements
- A Bachelor's degree in Information Technology, Computer Science or a related discipline;
- Relevant work experience in IT support, system maintenance, web support, database management or related areas;
- Knowledge of computer hardware, software, networking, web applications and database systems;
- Experience in website maintenance, survey systems, data management, server support and/or IT equipment procurement would be an advantage;
- Experience in photography, photo editing, and/or video editing is advantageous;
- Relevant work experience in the higher education sector, preferably in a university setting, would be a definite advantage;
- Good problem-solving skills and the ability to provide timely technical support;
- Good communication and interpersonal skills, with the ability to explain technical matters to non-technical users;
- A responsible, detail-minded and service-oriented attitude;
- The ability to work independently and as part of a team; and
- A good command of written and spoken English and Chinese.
Shortlisted candidates will be invited to attend an interview and written test.
What We Offer
The appointment will be made on a temporary basis for up to one year, to commence as soon as possible, with the possibility of renewal subject to satisfactory performance and funding availability. University contribution to a retirement benefits scheme will be provided. A competitive salary commensurate with qualifications and experience will be offered. Other benefits include annual leave and medical benefits, where applicable.
How to Apply
The University only accepts online application for the above post. Applicants should apply online and upload an up-to-date C.V. Review of applications will start as soon as possible and continue until
, 2026
, or until the post is filled, whichever is earlier.
The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency
Not included in the source posting: about the role.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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