IT Support Specialist

• Be in charge of on/offboarding and ensure the provision and repatriation of IT equipment.

• Maintain accurate records of hardware and software inventory (Backstore, A-V, Monitors, etc..)

• Ensure office desks & conferencing rooms are up to standard, functional and organized.

• Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues.

• Start assisting IT departments with basic configurations, initiatives, project involvement or monitoring under guidance (based on IDPs)

• Provide technical support to end-users and executive leadership.

• Educate end-users on IT best practices and provide technical training as needed.

• Ensures that SOX compliance tasks are followed rigorously

• Assist with routine IT maintenance tasks.

• Manage user access requests.

• Maintain knowledge of all IT compliance requirements and responsibilities.

• Collaborate with other teams inside and outside of IT on initiatives and issues.

• Maintain and update the organization's IT knowledge base.

• Train Level 1 technicians on new technologies and procedures.

• Work closely with the IT-Ops team to support the office.

And a little bit of....

• Host large meetings and company events.

• Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders.

• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.

• Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+,

• Network+) preferred.

• Good experience with MDM, ticketing system.

• Proficiency in Mac OS & Windows environments.

• 1 - 3 years of experience in IT Support.

• Attributes & Skills

• Strong troubleshooting and problem-solving skills, with high attention to detail.

• Focus on outcomes.

• An ownership mindset towards projects and tasks.

• Excellent communication and customer service skills.

• Ability to work independently and within a team.

• Basic Networking Knowledge ( VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management)

• General knowledge of SOX Compliance is an asset.

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!

• A culture that celebrates performance

• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee-led networks, social committees to sponsored sports teams

• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year

• Awesome office space in the heart of Amsterdam and multiple free lunches per week

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.