IT Software Implementation Project Manager

• Lead end-to-end implementation projects for insurance software platforms, developing and maintaining project plans, schedules, budgets, and resource allocations.
• Manage multiple complex projects simultaneously while establishing project governance, reporting structures, and stakeholder engagement strategies.
• Serve as the primary point of contact for insurance customers, building strong relationships with executives, business leaders, and IT stakeholders.
• Facilitate project kickoffs, requirements workshops, status meetings, steering committees, and executive reviews.
• Coordinate software configuration, customization, integration, testing, deployment, and production support activities for insurance solutions such as policy administration, claims management, billing, underwriting, and broker platforms.
• Identify, assess, and mitigate project risks and issues, driving resolution of escalations and conflicting priorities.
• Manage change requests, ensuring proper impact assessment, governance approvals, and maintenance of risk registers, issue logs, and decision logs.
• Lead cross-functional teams including business analysts, solution architects, developers, QA teams, data migration specialists, and infrastructure/cloud engineers.
• Oversee migration of policy, claims, billing, customer, and financial data, and coordinate integrations with third-party and enterprise platforms.
• Manage testing phases including SIT, UAT, and performance testing, and lead cutover planning, go-live execution, and post-implementation stabilization.

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• 8+ years of experience managing enterprise software implementation projects.
• 5+ years of experience delivering customer-facing technology projects.
• Demonstrated experience leading large-scale software deployments and system integrations.
• Experience managing geographically distributed teams and stakeholders.

Other Qualifications

• Preferred experience in Life and Annuity Insurance, Property and Casualty Insurance, Health Insurance, or Reinsurance.
• Project Management Professional (PMP) certification.
• PRINCE2 Practitioner certification.
• Agile Certified Practitioner (PMI-ACP) certification.
• Certified Scrum Master (CSM) certification.
• ITIL Foundation certification.
• Microsoft Azure Fundamentals or equivalent cloud certification.

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