IT Mainframe Operations Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.As an IT Operations Analyst on our team, you will provide our IT Computer Services Department with a high level of technical support in the management and operation of our Mainframe environment through the effective use of standard monitoring tools, processes and procedures needed to achieve highly available computer services in CVS's Mainframe environments. You will assist with the weekly IPL's, monitoring and maintenance of the mainframe systems. You will also assist in Infrastructure Crisis /Problem Management, and we'll look for your technical knowledge to effectively interact with all AIS Engineering organizations to ensure CVS's computing environment is highly available to support CVS's Business objectives, our members, providers, and plan sponsors.

Required Qualifications:

• 1+ years of experience in an IT role, providing support to business processes.
• 1+ years of experience with Enterprise monitoring tools.
• Rumba, HMC, MVS, TSO, JES, z/OS, ICC Console,
• Must know and understand IPL process.
• This is a Night Shift position the schedule is: 6:00pm - 6:00am ET.

• Qualified candidates must demonstrate strong analytical, problem solving and interpersonal skills.
• Must demonstrate flexibility and teamwork.
• Possess and demonstrate strong customer service skills; including conflict resolutions and customer active listening skills.
• Must be self-directed, detailed oriented, organized and have excellent follow-up skills.
• Ability to lead meetings, communicate effectively, to motivate and lead people, and be self-directed to drive execution to completion and organizational skills.
• Ability to multi-task and support multiple projects while updating management and customers.
• Must be able to work night shift.