IT Asset Management Analyst, Senior
Location
Rosedale Office Building
Department:
Enterprise Systems
Shift:
First Shift (United States of America)
Standard Weekly Hours:
40
Summary:
About Us & The Opportunity
At Cook Children's, technology isn't just infrastructure-it's a lifeline that supports safer care, better outcomes, and meaningful patient experiences.
As an IT Asset Management Senior Analyst , you will play a critical role in shaping how technology is managed, optimized, and trusted across our organization. Your work will not only improve systems-it will help clinicians focus on what matters most: caring for children.
If you're energized by turning complex data into clear insights, improving team processes, and building smarter, more reliable systems, this is your opportunity to make a real impact in a mission-driven, collaborative environment.
What You'll Do (and What You'll Achieve)
In your first 6-12 months, you will:
- Strengthen our IT Asset Management program by leading initiatives that improve visibility, accuracy, and lifecycle governance across hardware and software assets
- Transform data into actionable insights by analyzing asset and CMDB relationships to uncover inefficiencies, reduce risk, and identify cost-saving opportunities
- Elevate ServiceNow capabilities by optimizing
HAM Pro/Enterprise
functionality and improving discovery, reconciliation, and reporting processes
- Drive process improvements that simplify workflows, increase automation, and enhance the experience for internal stakeholders
- Partner across IT, clinical, and business teams to align technology with real-world needs and improve outcomes
- Contribute to strategic direction by influencing roadmap decisions and advancing a mature, forward-thinking ITAM practice
What You'll Bring
Qualifications
- Minimum 2 years of direct Hardware or IT Asset Management experience
- Proficiency in
ITIL and ITAM frameworks
, including CMDB relationships, data models, and discovery/reconciliation processes
- Associate Degree in Business, Information Systems, or a related field
Equivalent Experience
- In lieu of a degree: 4 years of direct IT Asset Management experience
plus a High School Diploma
Preferred Qualifications
- 3-5 years
of hands-on experience with ServiceNow Hardware Asset Management
or
7+ years of broader ITAM experience
- Strong working knowledge of
ServiceNow ITAM
, especially HAM Pro or Enterprise
- Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle management best practices
- Proven ability to analyze complex datasets and translate findings into actionable business improvements
Nice to Have
- Experience with Software Asset Management (SAM)
and integration into a mature ITAM program
- Relevant certifications (e.g.,
ITIL, CSAM, CHAMP, CITAM
)
- Experience in
healthcare or regulated environments
- Passion for continuous improvement and building scalable, sustainable processes
What We Offer
- Meaningful work that directly supports patient safety and care outcomes
- A collaborative culture grounded in
accountability, innovation, and shared purpose
- Competitive compensation aligned to experience and impact
- Comprehensive benefits:
health, dental, vision, and retirement plans
- Professional growth through certifications, training, and career development
- Strong work-life balance with a
consistent first-shift schedule
- A team that values your
Ready to Make an Impact?
Not included in the source posting: about the role, what you'll do.
Who can apply
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