Inside Service Sales Representative - Single Phase

The Role:1ph Inside Service Sales Representative

We are looking for an experienced 1ph Inside Service Sales Representative to help us unlock further commercial value for our business.

What will you do?

• Manage opportunities below $20,000, including Services (Channel and Proximity), and the One Services portfolio, ensuring timely engagement and closure.
• Conduct an average of 15-20 outbound calls per day on expired contracts and opportunities to improve renewal rates, increase capture rates, and drive non-recurring revenue growth.
• Build and maintain strong relationships with customers, partners, and internal stakeholders to promote Schneider Electric's service offerings and value proposition.
• Lead and participate in regular cadence calls with partners, customers, and internal stakeholders to review priorities, identify pipeline gaps, address challenges, and ensure revenue targets and KPI metrics are achieved.
• Conduct regular 1:1 alignment sessions with the PLP Territory Team (ISSRs) RSSMs, and other key stakeholders to review account strategies, opportunity management, renewal performance, and territory priorities.
• Serve as a backup for US VSSR functions, including support for incident management, business continuity during peak periods, reporting, data analysis, and stakeholder coordination.
• Promote and position Schneider Electric's service and digital offerings to support customer retention, contract growth, and long-term customer success.
• Support forecasting, opportunity management, pipeline reviews, and CRM data accuracy to ensure visibility and achievement of business objectives.

Complete assignments from both local leadership and North American stakeholders while meeting established quality, productivity, and turnaround expectations.

Key Objectives

• Increase US Renewal Rate and Capture Rate.

Drive growth in non-recurring revenue. Expand adoption of One Services offerings. Strengthen customer and partner engagement through consistent follow-up and collaboration. Support achievement of territory, team, and organizational KPIs.

• Working Conditions
• No travel requirements.

Work schedule consists of a minimum 40-hour work week. Requires effective collaboration across global and regional teams while managing multiple priorities in a fast-paced environment.

Preferred Competencies

• Strong customer relationship management skills.
• Excellent verbal and written communication.
• Sales and opportunity management experience.
• Ability to influence and collaborate across multiple stakeholders.
• Analytical and data-driven decision-making skills.
• Strong organizational and follow-up discipline.
• Results-oriented with a focus on revenue growth and customer retention.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering, Information Technology, or a related field.
• 1-3 years of experience in sales, customer service, contract management, account management, or inside sales support.
• Experience in managing customer relationships, service contracts, renewals, or subscription-based offerings is preferred.
• Strong communication, negotiation, and relationship-building skills.
• Ability to effectively engage with customers, channel partners, and internal stakeholders across different organizational levels.
• Strong analytical and problem-solving skills with the ability to identify opportunities and recommend solutions.

Experience working with CRM, quoting, and sales management tools is an advantage.

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.
• Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment.

Demonstrated ability to achieve productivity, revenue, and customer retention targets.

• Strong attention to detail and commitment to maintaining accurate opportunity and customer records.
• Willingness to work North America business hours and collaborate with global teams.

What's in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• On-site gym

...and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .

• Country-specific programs and initiatives may be available.