Inside Sales

Prospect submarkets within the division to identify opportunities and increase sales. Assist sales team in support of overall customer experience. Act as key resource in resolving issues between billing, sales and customers by monitoring, identifying concerns and escalating issues as they relate to quality, availability, delivery, etc.

Oversee material quotes process and ensure proper administration of Salesforce.com and other communication/sales tools as required.

Key Responsibilities (Essential Duties and Functions)

The duties and responsibilities include but are not limited to the following:

• Prospect from existing customer base.
• Maintain and develop relationships with existing small and mid-level customer base.
• Manage and sell to low volume accounts.
• Follow up on new accounts with company information and salesperson assignment/transition.
• Cultivate relationships to transition to outside representatives as volumes increase and support outside sales team by maintaining communication with hard-to-reach customers.
• Research and read specifications and plans to determine products needed.
• Estimate projects and establish product pricing using established guidelines.
• Prepare material quotes and assist in bidding process.
• Perform general customer service and administrative tasks required for the role and in support of outside sales and logistics teams as necessary.
• Additional duties as directed by Supervisor.

Other Requirements:

• Effective oral and written communication skills.
• Professional and courteous attitude with the ability to work in a team setting and assist co-workers or supervisors with other duties as required.
• Actively contribute towards the development of a world class customer service team.
• Ability to be a self-starter, operating under general guidelines.
• Ability to provide and understand detailed information regarding specifications of products.
• Ability to complete tasks on time and under pressure.
• Proficient with Windows, Excel, Word, and PowerPoint
• Follow strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures and all other Shelly Company policies and procedures as outlined in the Company Book of Policies.
• Regular and timely attendance is an expectation of performance for this role. Employees will be held accountable for adhering to their workplace schedule.

Qualifications

To perform this job successfully, an individual must be able to perform job duties and requirements satisfactorily.

Education and Experience

Ideal candidate will possess an Associate degree or equivalent from two-year College or technical school, or have equivalent job related experience and/or training;

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion