Infrastructure Optimization & AI Technical Lead

4910 Tiedeman Road, Brooklyn Ohio

organization is transforming Enterprise Technology Services (ETS) from reactive operations and manual analysis toward proactive, predictive intelligence and governed Generative AI adoption. At the heart of this mission is the

and its flagship conversational intelligence product family, including

,

, and

.

who bridges the gap between high-level enterprise architecture and hands-on software development. In this role, you will define and implement scalable GCP architectures while actively writing and reviewing high-quality production code. You will serve as the technical authority across our core platform build, guiding cross-functional engineering squads in delivering robust data pipelines, deterministic policy engines, indexing and retrieval systems, and Google Enterprise AI agentic workflows.

•

Design and implement modular, loosely coupled cloud architectures on GCP that scale independently and adhere to strict enterprise reliability and zero-trust standards. •

Establish canonical schemas, interface contracts, and reusable platform patterns across ingestion, normalization, storage, and AI reasoning layers. •

Translate product roadmaps and Architecture Review Board (ARB) specifications into actionable engineering milestones, technical spikes, and clear interface contracts. •

Provide technical mentorship, code reviews, and architectural guidance to squad developers and partner engineering teams (including TCS engineers) across sprints.

•

Develop high-performance, containerized micro services and jobs using

hosted on

. •

Build deterministic validation and evaluation engines that isolate critical business logic (e.g., CIDR math, precedence rules) from probabilistic LLM outputs to guarantee zero hallucinations on deterministic operations. •

Implement strict schema validation and data contracts for ingesting structured and unstructured operational telemetry from systems like GitLab, Palo Alto Panorama, ServiceNow, and GCP APIs. •

Design idempotent pipelines, automated quarantine routing for malformed payloads, and self-healing deployment models.

•

Architect conversational agent workflows using

,

, and agentic frameworks (e.g., LangGraph), integrating custom tool routing, memory, and complexity routing. •

Implement advanced hybrid retrieval combining

, vector embeddings, and

to power grounded, multi-hop operational reasoning. •

Enforce 100% evidence provenance, ensuring all AI-generated responses carry verifiable citations linking back to authoritative rule IDs, commit hashes, or documentation. •

Partner with QA and AI Assurance teams to implement evaluation pipelines (using frameworks like Braintrust) to measure grounding, latency, and enforce safety gates (e.g., zero False ALLOWs on golden corpora).

•

Implement automated testing, container scanning, and zero-touch deployment pipelines to ensure repeatable, immutable cloud releases. •

Enforce Attribute-Based Access Control (ABAC), pre-retrieval entitlement filtering, Secret Manager integration, and Model Armor safety filters. •

Integrate end-to-end tracing across Cloud Logging and Cloud Monitoring; balance compute performance with GCP cost efficiency.

•

5+ years of professional software development experience, with deep proficiency in

(including modern async patterns, typing, and

). •

4+ years of hands-on architecture and engineering experience on

, specifically:

Cloud Run, Cloud Functions, Pub/Sub, Cloud Scheduler.

BigQuery (partitioning, clustering, policy tags), Cloud Storage, and Cloud Spanner (Spanner Graph is a strong plus).

Secret Manager, IAM roles/service accounts, and workload identity federation. •

Direct experience architecting applications leveraging

(Gemini models, Agent Builder, Search, grounding pipelines, and vector embeddings) or frameworks like LangChain/LangGraph. •

Demonstrated track record designing distributed systems, RESTful APIs, event-driven pipelines, and canonical data models. •

Proven ability to lead squads, mentor developers, define architectural standards, and drive consensus across engineering, product, and platform leadership. •

Bachelor's degree in Computer Science, Software Engineering, Mathematics, or equivalent practical enterprise experience.

•

Google Cloud Certified Professional Cloud Architect or Professional Data Engineer. •

Familiarity with enterprise network concepts (firewalls, CIDR routing), ServiceNow IT Service Management (ITSM/KM), or IT Operations Analytics. •

Experience building automated LLM evaluation harnesses, prompt regression suites, or synthetic evaluation datasets. •

Experience navigating enterprise governance, model risk management, and regulatory compliance within a financial institution.

As Technical Lead within IOAI, you will embody and drive our core engineering principles : •

Explicit verification and least-privilege access built into every tier. •

Prioritizing disposable, idempotent, and horizontally scalable cloud services. •

Treating documentation, run-books, and knowledge articles as governed, testable inputs for intelligent systems. •

Standardizing reusable patterns over custom, one-off complexity. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/26/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote