Implementation Specialist

for customer accounts, from kickoff through go-live and adoption.

• Establish and manage

across multiple concurrent, high-visibility implementations.

• Serve as a

, understanding product functionality, access methods and workflows, integration requirements, and the ability to troubleshoot and resolve complex product and implementation related challenges.

• Provide

to help clients maximize adoption and value.

• Champion customer satisfaction through

.

• undefined.

to internal and external stakeholders.

• Serve as the

for key implementation project stakeholders, including leadership, IT counterparts, and executive sponsors.

• Be a highly motivated

.

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• Partner with Product, Technology, and Subject Matter Experts to

, ensuring successful delivery of relevant products and functionality.

• Collaborate with Customer Success leadership and relevant stakeholders to identify recurring risks and process gaps across implementations and recommend and drive

• Have 5+ years of experience in implementation, customer engagement/service, and/or consulting support, ideally within healthcare and/or SaaS environments.
• Have proven experience leading complex, multi-stakeholder implementation projects from initiation through go-live.
• Strong project management skills across cross-functional initiatives.
• Be an effective problem solver able to navigate ambiguity within a matrix organization.
• Have excellent verbal and written communication skills, including experience presenting to senior stakeholders.
• Able to travel to customer sites as required (up to 20% of time).
• Have a bachelor's degree or equivalent experience.

• Project Management Professional (PMP) certification.
• Clinical background and experience providing direct patient care or hospital/health system experience (Registered Nurse or similar)
• AI (Artificial Intelligence) fluency, knowledge and experience.

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health plan benefits
• Employee Assistance Program
• Retirement Benefits
• Various Leave Programs
• Educational Assistance
• Disability, Life and Accidental Death Insurance
• Paid Vacation
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice