Implementation Lead

Instabee is looking for a commercially-driven, tech-savvy, and hands-on Implementation Manager to join our Integration & Tech Sales team in Amsterdam. This is a role where technical expertise meets commercial impact - and where your work directly shapes how merchants experience Instabee from day one. You will play a key role in enabling and continuously improving our merchant offerings via API integrations, ensuring a smooth and fast go-to-market experience. By collaborating closely with commercial, product, tech, and operations teams, you'll drive integrations that make it simple and efficient for merchants to launch Instabee's services for their customers. In the highly competitive delivery space, speed and quality matter. As an Implementation Manager, you'll be the driving force behind getting merchants live faster - while making sure Instabee's solutions deliver real value from the very start.

What You'll Do

• Drive the technical value proposition in complex deal cycles, aligning integration roadmaps with business objectives to remove friction and accelerate merchant launches.

• Take full ownership of onboarding and integrations for new merchants, ensuring an excellent and seamless launch experience.

• Partner with commercial teams to accelerate go-to-market timelines, ensuring merchants can quickly leverage Instabee's solutions.

• Work cross-functionally with tech, product, and operations to simplify complex integrations and solve challenges in real time.

• Monitor integration and performance data to identify improvement areas and proactively strengthen our processes.

• Build and maintain strong relationships with merchants that go well beyond launch - acting as a trusted long-term partner.

• University degree in business, engineering, or a related field.

• 3-5 years of experience in e-commerce or logistics, preferably in implementation, technical account management, or commercial excellence.

• Understanding of API integrations - hands-on experience with Postman or similar tools is a plus.

• Excellent communication and presentation skills in English and Dutch; additional European languages are a strong advantage.

• Commercial mindset with a proven ability to shorten time-to-market and improve onboarding processes.

• Based in Amsterdam, with flexibility to travel internationally when required (office-first position).