Imaging Operations Manager
About the role
Imaging Operations Manager
What You’ll D
o (Responsibilities) In this role, you will:
- Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
- Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
- Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
- Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
- Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.
What You’ll Bring
(Skills & Qualifications) The ideal candidate will have:
- 5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
- Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
- Proven background in people management, capacity planning, and maintaining operational security/DR controls.
- Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
- Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.
What We Offer
(Benefits)
- Monday-Friday full weekday schedule (100% onsite, multiple shift oversight)
- Medical, Dental, and Vision Insurance starting on Day One
- Paid Time Off including vacation days, sick days, floating holidays, and Paid Volunteer Days
- Fidelity 401(k) with company match, Life Insurance, and Short-Term Disability
- Flexible Spending Account (FSA), Education Reimbursement, and Working Advantage discounts
- Career advancement opportunities and Employee Resource Groups
Ready to take the lead in driving operational excellence? Apply today to join our team!
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: Operations Group
Not included in the source posting: about the role, qualifications.
Who can apply
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