Human Resources Information Systems (HRIS) Support Specialist

The HRIS Support Specialist is based in Kuala Lumpur, Malaysia , and forms part of the Corporate HRIS team, providing operational and system support to the EMEA region . The role is responsible for supporting and maintaining the organization's SAP SuccessFactors environment, ensuring system stability, data quality, and efficient HR processes across multiple countries and business units. The position serves as a key point of contact for HRIS support activities, incident resolution, system enhancements, reporting, and user support. Working closely with global, regional, and local stakeholders, the HRIS Support Specialist drives continuous improvement and promotes the effective adoption and utilization of HR technology solutions. Key Responsibilities

• Ensuring support of implemented functionalities in SuccessFactors suite
• Handling tickets, solving incidents and escalation to Functional Lead when necessary
• Developing support organization on Corporate, Regional and Local level
• Managing and implementing change requests in SuccessFactors
• Understanding the system capabilities and the configuration options of SAP SuccessFactors across all implemented modules
• Monitor, develop and facilitate data quality in the organization.
• Maintain continuous relationship with Regional and Local HR to help improve HRIS capabilities.
• Participating in all phases of the project: design, configuration, testing (incl. development of scenarios), preparation of training and support
• Responsible for development and support of reporting capabilities
• Keeping the global documentations up to date
• Support RBP setup and maintenance in SuccessFactors
• Handling global international transfer process in SuccessFactors
• Responsible for translations collection and implementation in SuccessFactors.

• Bachelor degree in IT, Economics or equivalent
• At least 3 years' experience in a similar support function, with knowledge of SAP SuccessFactors Suite
• At least superuser experience in SuccessFactors Employee Central
• Outstanding customer service orientation
• Proven interpersonal and communication skills
• Proactive and solution-oriented mind-set
• Capable of performing multiple tasks with a high level of accuracy and attention to detail
• Proficient user of MS Office
• Excellent oral and written English skills; any other European language is a plus

Key Competencies

• Analytical and detail-oriented mindset.
• Creativity is a must.
• Proactive, solution-oriented approach.
• Ability to collaborate across cultures and time zones.
• Strong documentation and communication skills.
• Learning agility and willingness to grow technical capabilities.