Human Resource Operations & Employee Relations Specialist

Core responsibilities for the position are as follows:

• Serve as the primary HR resource for routine employee relations matters, providing guidance to managers and employees on company policies and procedures.
• Coach managers through common workplace behavior issues such as attendance, performance, conduct, timekeeping practices, etc. and promoting consistent application of company policies.
• Prepare, review, and ensure appropriate retention of corrective action documentation, including coaching documentation, written warnings, final warnings, and Performance Improvement Plans (PIPs).
• Conduct routine workplace investigations related to policy violations, employee concerns, and workplace conflicts, documenting findings and recommendations.
• Partners with HR Business Partners on complex employee relations matters, escalating issues involving discrimination, harassment, retaliation, and/or significant legal risk.
• Support managers through employee separations by preparing required documentation and coordinating with HR Business Partners as needed.
• Monitor employee relations trends and recommend process improvements via manager resources, and training opportunities.
• Maintain accurate employee records and ensure compliance with all federal, state, and municipal laws and company recordkeeping requirements.
• Assist with policy development, communication and implementation.
• Support annual HR initiatives including performance reviews, employee engagement surveys, compliance initiatives, and other department projects.
• Prepare HR reports, dashboards, and metrics related to turnover, corrective actions, investigations, compliance, and other key performance indicators.
• Identify opportunities to improve HR processes, documentation, workflows, and operational efficiencies through standardization and continuous improvement.
• Coordinate the collection and organization of employee records and documentation for legal requests, agency inquiries, audits, and other employment-related matters.
• Build and utilize collaborative working relationships with HR Business Partners, Talent Management, Payroll, Safety, and business leaders to ensure consistent HR practices across all locations.
• Provide responsive, professional customer service while maintaining confidentiality and exercising sound judgment.
• Assist with special projects and perform other duties as assigned.

The position of this role requires the following:

• 3-5 years of progressively responsible Human Resources experience with demonstrated skills in employee relations, performance management, and HR compliance
• Bi-lingual fluency in English and Spanish
• Deep understanding of California labor law.
• Experience conducting workplace investigations required.
• Proficiency with HRIS systems and Microsoft Office applications required.
• Strong knowledge of employment laws and HR best practices.
• Excellent written communication and documentation skills.
• Strong interpersonal, coaching, and conflict resolution skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Exceptional organizational skills with the ability to manage multiple priorities.
• Strong analytical and problem-solving abilities.
• Ability to work independently while collaborating effectively with HR team members and business leaders.
• Commitment to delivering excellent internal customer service and building trusted working relationships.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience supporting a multi-state employer.
• SHRM-CP, PHR, or a comparable professional certification (s).
• Experience using Sage (Criterion) HCM or comparable human resources management software.

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends given our 24/7 business operations

• Requires travel to and from branch locations using a company-provided or personal vehicle. Employees using a personal vehicle may be eligible for a vehicle allowance.
• May require occasional overnight travel to attend training sessions, conferences, or other business-related events.
• Requires travel to the corporate office for regularly scheduled business meetings.

Location

Orange County

Territory

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Exempt

Req Number

ADM-26-00017

About the Organization

Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Livermore, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients.

We offer:

• Full-time positions;

• Opportunity for advancement;

• Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance)

• PTO

• Paid holidays

• Competitive salaries

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.