HR - People Support Advisor

• Serve as the primary HR point of contact for employees, handling inquiries, grievances, and requests end-to-end.
• Partner with the Payroll team to resolve employee compensation and payroll inquiries efficiently.
• Manage multi-channel communications, including phone calls, ticketing systems, Microsoft Teams, and face-to-face interactions.
• Support core HR processes including Labor Relations, Union Relations, Employee Benefits, Payroll coordination, and Mexican Labor Law compliance.
• Leverage HRIS systems, analytics tools, and AI tools to optimize HR service delivery.
• Ensure strict adherence to corporate policies, internal procedures, and data privacy guidelines.

• Collaborates
• Customer Focus & Service Excellence
• Conflict Management & Resilience
• High Emotional Intelligence
• Optimizes Work Processes & Fast Learning
• Data Privacy & Policy Adherence

• Bachelor's degree in Human Resources, Business Administration, Psychology, Law, or related fields.

• 1 to 3 years of experience as an HR Generalist, HR Advisor, or Employee Support Specialist in multinational or companies.

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is required for international communication with global teams (US, India, Brazil).

• Strong technical background in Office/Excel (analytics) and HRIS platforms (Workday or similar ticketing/HR systems).
• Estamos buscando un(a) talentoso(a)

• Ser el punto de contacto primario de Recursos Humanos para la fuerza laboral, gestionando dudas, solicitudes e incidencias de principio a fin.
• Coordinar y dar seguimiento a quejas e inquietudes de nómina directamente con el equipo de Payroll .
• Atender requerimientos a través de múltiples canales de atención: llamadas telefónicas, sistema de tickets , Microsoft Teams y atención presencial cara a cara.
• Administrar y dar soporte en procesos de relaciones laborales, manejo sindical, beneficios, nómina y cumplimiento de la Ley Federal del Trabajo en México.
• Utilizar herramientas y plataformas de RR. HH. (experiencia en sistemas HRIS / Workday, herramientas de Office/Excel analítico e Inteligencia Artificial).
• Garantizar el cumplimiento estricto de las políticas internas, procedimientos corporativos y normativas de privacidad de datos.

Qualifications and Competencies

• Employee relations and labor relations.
• Compensation and benefits administration.
• HR process execution.
• HR consulting.
• Information and data management and analysis.
• Effective communication with different audiences.
• Customer and service orientation.
• Ability to manage complex situations and solve problems.
• Effective conflict management.
• Timely decision-making.
• Process optimization and continuous improvement.
• Ability to work effectively in ambiguous and multicultural environments.
• Recognition and appreciation of different perspectives and cultures.
• Self-awareness and openness to feedback.
• Ability to build collaborative relationships with employees, managers, Operations, and other stakeholders.
• English: proficiency in English.

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• Dominio de paquetería Office (Excel intermedio/avanzado, manejo de datos y analítica).
• Experiencia práctica en plataformas HRIS (Workday u otros ATS/sistemas de tickets de RR. HH.).
• Conocimiento generalista de la Ley Federal del Trabajo, relaciones laborales, nómina y prestaciones.

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• Perfil extrovertido con alta inteligencia emocional, empatía, carisma y resiliencia para el trato directo con clientes internos.
• Capacidad de aprendizaje acelerado para adoptar nuevos modelos, sistemas y políticas corporativas.
• Estricto apego a procesos y confidencialidad en el manejo de información sensible.

Experience

• 2 to 5 years of experience in Human Resources processes, including employee relations, labor relations, compensation, benefits, and HR administrative processes.
• Experience in manufacturing environments.
• Experience working with employees, managers, and stakeholders across different functions.
• Experience in the execution and follow-up of Human Resources processes and handling inquiries related to the employee lifecycle.
• Education
• Bachelor's degree or university degree, or equivalent, preferably in Human Resources, Business Administration, or a related field.