Global Operations Engineer (Starlink)

• Apply process improvement methodologies (process mapping, problem solving, visual management, lean principles) to improve self-service, accelerate resolution, and help scale processes across customer experience, logistics, accounting, supply chain, and other teams

• Identify engineering and operational issues, determine root causes, and develop solutions for both immediate mitigation and longer-term improvement

• Develop and maintain data analysis and tracking tools to monitor customer experience and internal operational performance

• Coordinate with cross-functional partners (design, engineering, software, sales, marketing, customer service, logistics, accounting, etc.) to create effective feedback loops

• Partner with leadership and stakeholders to support project prioritization, resource allocation, and sustainability of solutions

• Manage projects and execute to aggressive timelines while clearly communicating progress and influencing stakeholders

• Partner with design, engineering, logistics, and operations teams on new product, feature, and process rollouts by participating in design reviews, supporting beta programs, and creating educational materials

• Codify knowledge and best practices for customer-facing and internal systems and keep documentation current and useful

• Demonstrate ownership, bias for action, and a focus on building practical solutions that can scale

• Bachelor's degree in engineering, mathematics, computer science, or STEM field

• 2+ years of experience in an operations, process improvement, manufacturing, and/or consulting environment

• 2+ years of experience with Excel, SQL, and Python

• Experience working successfully in environments with competing priorities and aggressive schedules

• Experience contributing to or leading operational and process improvement initiatives

• Proficiency with statistics, data analysis, and data visualization

• Ability to define, manage, and execute projects independently

• Experience with lean, Six Sigma, or related process improvement principles

• Experience with programming/scripting languages (Python, SQL, R, JavaScript, or similar)

• Strong written and verbal communication skills, including with managers and cross-functional partners

• Bias for action, ownership mindset, and history of delivering practical, scalable solutions

• Strong interpersonal skills with experience collaborating on or mentoring within small project teams

• Must be available to work extended hours and weekends as needed

• Willingness to travel up to 50%

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

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Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .