German-Speaking Customer Service Representative

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a 'Gartner Workplace Leader', we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day-to-day tasks:

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills

• Guiding the client through the necessary steps to restore functionality

• Being responsible for either solving the issue or escalating to Level 2 support

• Coordinating Service Requests by following up with the cross-functional teams

• Team up with your colleagues to collaborate on problem-solving and identify major service solutions

• Actively use the knowledge base to resolve problems and raise potential knowledge gaps

• Coordinating and following up on Service Requests

• Fluent English language skills

• Native/close to native language skills in German (support language)

• Experience in telephone technical support or any customer service-related field is an advantage

• Considerable familiarity with the MS Office Suite and the Windows environment in general

• Attention to detail and analytical mindset

• Ability to work on multiple and/or similar activities simultaneously

• Outstanding team player attitude

• experience real customer and

• be a

and have a supportive supervisor

• work in an ethical company culture where you can

is supported

• Monthly

• regardless of your weekly working hours

• Fixed extra

• Premium Package provided for all Unisys associates after 6 months of tenure

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• Last and foremost,