Full Stack Developer
HCLTech
Mexico City, MexicoPosted Discovered via the company's careers siteMatch locked
Full-time2+ years exp
Application Support
- Provide day-to-day support for Epic HB applications.
- Investigate, troubleshoot, and resolve incidents, service requests, and system issues.
- Monitor application performance and ensure timely issue resolution.
- Participate in on-call support and critical issue management as required.
Configuration & Maintenance
- Configure and maintain Epic HB workflows, charge capture, billing rules, and reimbursement processes.
- Support system updates, upgrades, and optimization initiatives.
- Assist in build validation, integrated testing, and user acceptance testing activities.
- Maintain application documentation, build specifications, and support procedures.
Business & Stakeholder Collaboration
- Collaborate with Revenue Cycle, Patient Financial Services, and operational teams to understand business requirements.
- Analyze workflow gaps and recommend system improvements.
- Support end-user training and knowledge transfer activities.
- Participate in customer meetings and provide application support updates.
Compliance & Quality
- Ensure compliance with healthcare regulations, billing standards, and organizational policies.
- Support audit activities and data quality reviews.
- Maintain security, integrity, and confidentiality of healthcare information. [JDs | Word]
Required Qualifications
- Bachelor's degree in Information Technology, Healthcare Informatics, Business Administration, or related field.
- 2 to 4 years of experience supporting Epic applications.
- Active Epic Hospital Billing (HB) Certification preferred.
- Understanding of Revenue Cycle Management (RCM) and hospital billing processes.
- Experience in production support, incident management, and troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills. [JDs | Word]
Preferred Qualifications
- Experience in healthcare provider environments.
- Knowledge of Epic Resolute HB workflows.
- Familiarity with claims processing, charge review, reimbursement, and denial management.
- Exposure to Epic PB, HIM, Prelude, or Cadence modules.
- Experience with ServiceNow and ITIL-based support processes.
Not included in the source posting: about the role, what you'll do, benefits.
Who can apply
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