Fraud and Scams Analyst

We are on the lookout for people interested in progressing their career in Fraud & Scams.

All roles will be full time (38 hours per week), working a rotating roster 6am-12:15am 7 days a week.

Roles are based at our office at South Eveleigh (Sydney)

• High volume call centre environment.
• In office attendance for training is required.

Once we've set you up for success, you will move to hybrid working with a mixture of working from home and office hub days.

• In office requirement: 20%. E.g. If there are 20 working days in the month, you will need to attend the office 4 times that month.
• If you're not a current employee you will be hired on a 12 month contract basis.

• Handling inbound and outbound calls related to potential scam or fraud activity.
• Providing exceptional service to create peace of mind for customers during fraud/scam call enquiries.
• Working in a high-paced environment with a passion to inspire customer confidence in fraud or scam situations.
• Performing detection analysis on scam/fraud events and making sound decisions while following standard procedures.
• Identifying and reporting on digital fraud trends.
• Promptly escalating issues/risks as required.
• Maintaining an up-to-date focus on financial crime, security trends, and emerging issues, and sharing knowledge obtained.

• Strong problem-solving and decision-making capability.
• High level of personal integrity and commitment to confidentiality and privacy principles.
• Preferred experience in the Financial Services Industry, focusing on Fraud and Scams.
• Demonstrated excellence in customer service, including personal, written, and verbal skills.
• Ability to resolve basic customer complaints.

Your strong customer service skills will help you build and maintain positive relationships with customers by resolving and identifying potential fraud/scam activity, ensuring effective banking. You will also demonstrate:

• Think outside the box and provide the best solutions to meet customers' financial needs.
• Perform well in an ambiguous environment.
• Interact with a wide range of customers and colleagues.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 07/11/2026