Field Services Team Lead (Boston - MetroWest)

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Provide strong leadership, mentorship, and a team-oriented, results-driven culture through consistent communication, team meetings, and one-on-one coaching.

• Oversee staffing activities, including hiring, scheduling, performance evaluations, development planning, and terminations for Field Service Representatives (FSRs).

• Drive professional growth by managing certification, training, and performance programs, using objective-setting, formal reviews, and individualized coaching.

• Ensure operational excellence by managing direct reports, improving team capability, and developing talent to enhance organizational metrics and service delivery.

• Support effective territory management by guiding training deployment, compliance adherence, progression planning, and optimization for both Enovis and DP-employed FSRs.

• Conduct routine field visits to assess skill needs, provide hands-on development, and reinforce service excellence and compliance standards.

• Collaborate closely with the Regional Service Manager and cross-functional teams to assess resource needs, solve constraints, and ensure outstanding clinic support, patient experience, and organizational alignment while sharing best practices and fostering ethical conduct.

• Deliver comprehensive onboarding and training to FSRs on products, company policies, clinical workflows, and business processes.

• Train FSRs to manage compliant documentation workflows, including CMNs, chart notes, and required regulatory forms.

• Provide instruction on accurate brace measuring and fitting procedures, ensuring appropriate patient coordination for follow-ups.

• Oversee and train FSRs on inventory audit procedures and standardized order-entry accuracy requirements.

• Collaborate with Distribution Partners to reinforce company standards, compliance expectations, and consistent process adoption across field personnel.

• Track, analyze, and report key operational metrics, leveraging scorecards and analytics to support continuous improvement.

• Evaluate trends and performance data to identify improvement opportunities in financial, service, quality, and compliance outcomes.

• Maintain awareness of industry dynamics and company market positioning to guide strategic field decisions.

• Monitor market developments and communicate insights to commercial and internal stakeholders to support business planning.

• Recommend and influence operational strategies that improve business performance and service excellence.

• Support the Regional Service Manager in executing territory initiatives, business priorities, and compliance programs.

• Assist with KPI distribution, meeting facilitation, and communication to drive accountability and business goals.

• Serve as a resource during MotionMD launches and provide guidance on related questions and workflows.

• Partner in planning and managing account launches, operational projects, and territory transition activities.

• Support logistics work including account setup, closures, inventory actions, and held billing resolution.

• Provide day-to-day operational support, training, and troubleshooting for Field Service teams and clinic staff.

• Educate clinics on Enovis product offerings, programs, coverage rules, and operational workflows.

• Assist in deployment and adoption of field technology tools and software platforms.

• Support account profitability and growth in collaboration with FSRs and Sales Representatives while ensuring compliant product introduction.

• Partner with internal teams to manage reporting, support account activation, and provide field coverage during absences or leaves.

• Bachelor's Degree required.

• Holds and maintains an active Board of Certification (BOC) in Athletic Training required.

• Holds an active Athletic Trainer (or similar applicable) license with the appropriate state regulatory agency required. American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, Orthopedic Technology Certification, or similar licensure/certification may also be considered.

• Minimum of 5 years of operational experience in orthopedic industry may strongly preferred.

• Strong knowledge of the healthcare industry, including medical terminology, compliance and regulatory standards, payor relations, and DMEPOS reimbursement/billing processes.

• Proven experience partnering with Clinic Administrators and commercial sales teams and supporting physician practices, hospitals, and acute-care settings with strong customer-service skills.

• Demonstrated success managing and developing people, including leading remote or multi-location teams and understanding field service workflows.

• Hands-on experience with EMR systems, inventory management processes, and responding to patient and insurance inquiries.

• Ability to operate in a fast-paced environment while meeting deadlines, influencing internal and external stakeholders, advocating for customer needs, and balancing organizational objectives.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship. "Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Spending and Savings Accounts

• 401(k) Plan

• Vacation, Sick Leave, and Holidays

• Income Protection Plans

• Discounted Insurance Rates

• Legal Services