Software Field Services Engineer

• Lead installation, configuration, and commissioning of DCIM software solutions (including DCE, NetBotz, and related platforms) in both remote and on-site environments
• Take ownership of assigned projects from kickoff through completion, ensuring high-quality delivery and customer satisfaction
• Provide advanced troubleshooting and resolution of deployment issues, including system performance and configuration challenges
• Apply strong working knowledge of DCIM architecture and supporting infrastructure to ensure excellent service delivery

• Serve as a primary technical point of contact during implementations
• Conduct customer training sessions and provide guidance on best practices, system usage, and ongoing maintenance
• Build strong customer relationships by demonstrating professionalism, technical credibility, and responsiveness

• Develop and maintain documentation for deployments, configurations, and issue resolution
• Contribute to internal knowledge bases and standardization efforts to improve team efficiency and consistency
• Provide feedback on recurring issues and opportunities for process or product improvement

• Travel to customer sites as required to support complex deployments, troubleshooting, or escalations
• Typical travel averages ~50%, with occasional peaks depending on project needs

• Proven experience in software deployment, configuration, and troubleshooting in customer-facing environments
• Working knowledge of DCIM tools (e.g., Data Center Expert, IT Advisor, NetBotz) or similar enterprise monitoring platforms
• Experience with:
• Networking fundamentals
• Communication protocols such as Modbus and SNMP
• Microsoft Office suite for documentation, reporting, and customer communication
• Experience with system integrations and APIs is a strong plus

• Strong written and verbal communication skills
• Proven ability to engage effectively with customers and internal stakeholders
• Comfortable leading customer discussions related to implementation and technical topics

• Self-motivated with the ability to manage multiple priorities and deliverables
• Strong team collaboration skills with the ability to contribute independently
• Detail-oriented with a focus on quality and customer satisfaction

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
• 3+ years of related experience in Software products for data centers
• Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future.
• Must be able to travel.
• Strong problem-solving mindset with the ability to tackle difficult technical challenges independently
• Excellent communication skills to translate technical concepts for diverse audiences
• Collaborative approach to working with cross-functional teams and fostering client relationships
• Adaptability and resilience in fast-paced environments with shifting priorities

• Meaningful work where your technical expertise directly impacts customer success
• Growth opportunities in a specialized technical field with continuous learning
• Supportive team environment that encourages innovation and collaboration
• Exposure to advanced technologies and challenging problem-solving scenarios

Bring your technical talent to a team that values expertise and customer impact-apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.