Field Service Representative

The Field Service Representative, with minimal supervision, inspects, services, repairs, upgrades or installs renal care equipment on which training has been provided. This work is performed in clinics, home patients, hospitals, donor centers or other equipment locations. Extensive travel & All work is performed according to quality and regulatory requirements, as well as quality standards set by Baxter. A FSR may obtain assistance of more qualified personnel to solve extremely difficult or complex problems.

Your Team At Baxter, we are deeply connected by our mission. For over 85 years, we have pioneered significant medical innovations that transform healthcare. We create a place where we are happy, successful and inspire each other. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and customer accounts.

What you'll be doing

• Maintains equipment as assigned within a field territory or provides installation and maintenance support within and outside of the region.
• Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility.
• Completes paperwork, documentation and administrative tasks per policy and procedure.
• Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.
• This position will require 30% travel and occasional overnight travel
• Understanding of Reverse Osmosis and water pretreatment would be an asset
• Delivers and removes products as well as completes functional checks.
• Maintain accurate inventory of trunk stock
• Develops and maintains good relationships with various levels of internal and external customers.
• Collaborates and communicates effectively with sales, co-workers, other departments, and customers
• Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage.
• Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory
• The ability to use analytical methods and problem solve.
• Ability to provide equipment overview training to technical staff at customer locations as necessary.
• Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary.

What you'll bring

• 2+years of technical college, Bio-Medical field or similar technical degree; or equivalent work experience in Field Service
• Bilingual (for eastern Canadian market only)
• Requires high level of organizational skills.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Valid Driver's license with a clean driving record
• Able to lift heavy equipment and testing apparatus up to 35 kg

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $57,680.00 - $86,520.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team.