Field Service Engineer - Samsung DUV

The Field Service Engineer is responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of knowledge to the customer. Next to that, the FSE is engaged in tool health monitoring. The FSE is also expected to define and drive continuous improvements at the local site.

FSE main responsibilities:

• Ensure a Safe environment at any time while performing any service action.

• Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

• Analyze applicability, accuracy and adherence to design specifications.

• Evaluate and diagnose problems and make appropriate repairs.

• Expediently escalate issues to supporting resources when necessary.

• Work with co-workers, customer & field support in isolating and solving problems.

• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

• Train customers in use and routine maintenance of equipment.

• Answer customer questions and assist customers in a professional manner.

• Act as a resource for users on routine malfunctions.

• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.

• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

• The holder of this position reports to the DUV Tech Ops Support Manager and provides indirect and direct support to customers, and direct escalation and technical support to operations.

• BS degree in an Engineering field; or an equivalent combination of education, skills and experience required.

• Must have 3 years of ASML DUV lithography/Yieldstar experience within CS Field organization.

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Work according to a strict set of procedures within the provided timelines.

• Travel 20% continentally with occasional WW travel to support other regions as needed.

The current base annual hourly range for this role is currently: $0-0 Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members. The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company's 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US .

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.