Field Service Engineer III

• Serve as the dedicated on-site Thermo Fisher technical expert at the customer's manufacturing facility in Elwood, Kansas
• Ensure full compliance with site specific requirements, including defined response times, uptime targets, and service deliverables
• Provide advanced troubleshooting, maintenance, and repair of Thermo Fisher single-use bioreactor systems and associated automation
• Support installation, commissioning, and qualification activities
• Perform real-time issue resolution to minimize downtime in a mission-critical GMP production environment
• Lead and support deviation investigations, root cause analysis, and corrective/preventive actions (CAPA)
• Collaborate closely with customer engineering, manufacturing, quality, field application science, and validation teams
• Act as a technical advisor to optimize system performance and process reliability
• Provide hands-on technical training and guidance to customer personnel as needed
• Interface with internal Thermo Fisher teams (Service, Engineering, Product Support) to escalate and resolve complex issues
• Maintain accurate documentation and service records in compliance with GMP and internal systems (e.g., Salesforce Service Cloud)
• Proactively identify opportunities to improve system performance, service delivery, and customer satisfaction

The role is a full-time, on-site position based in Elwood, Kansas, dedicated to supporting a key customer under a long-term Service Level Agreement (SLA). It requires immediate response availability to meet contractual service levels and is performed within a GMP-regulated biologics manufacturing environment. While the position is focused on a single customer site, there may be occasional, limited travel up to 25% across the AMER region to participate in training or engage in internal collaboration activities.

• Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent Advanced Degree plus 5 years of experience
• Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector
• DeltaV or similar DCS experience is preferred
• Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level
• Knowledge of Bioprocessing and Application Science is a plus
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office, and service management software
• Ability to read and interpret technical diagrams, schematics, and documentation
• Valid driver's license is required
• Physical ability to lift up to 50 lbs and stand for extended periods
• Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products
• Availability to work flexible hours and respond to emergency service calls
• Must be able to obtain necessary credentials to access customer facilities
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with the ability to work independently in the field
• Willingness to support the full AMER region as the role develops
• Self-sufficient; comfortable working independently; logical approach in setting work priorities

At Thermo Fisher Scientific, we provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges in bioproduction and beyond.