Field Service Engineer III (NJ, NY, PA, DE) - Electrophysiology Technologies
About the role
A Day in the Life
Medtronic EP Technologies
Territory
New Jersey, Pennsylvania, Delaware
Travel
Equipment
This position will work on EP Technologies Affera platform and systems introduced in the future including mapping and navigation.
Key Responsibilities:
- Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of EP Technologies Affera systems.
- Maintain and submit technical records and documentation as per regulatory requirements.
- Provide information from experience in the field to colleagues in the office as well as updates to the database.
- Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
- Provide input to Engineering and Manufacturing for upgrades to Affera products.
- Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
- Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
- Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
- Participate in special projects as requested by the US Field Service Manager or designee.
- Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
Minimum Requirements (Must Have!)
To be considered for this role, please ensure the minimum requirements are evident on your resume.
- High School Diploma or equivalent required.
- 4 years of technical, clinical field service, technical internship or clinical customer support experience.
Preferred Qualifications:
- Bachelor's degree in an Engineering discipline
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation.
- Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
- Excellent time management skills and detail oriented
- Flexibility to travel frequently including possible international locations.
- Ability to work independently, self-motivated and without direct supervision.
- Extensive direct, face to face customer contact and interaction
- Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
U.S. Work Authorization & Sponsorship
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Medtronic offers a competitive Salary and flexible Benefits Package
Not included in the source posting: about the role.
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