Field Service Engineer (4+ years)
About the role
A Day in the Life
To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.
This is a remote, customer-facing position requiring residence in one of the following locations: Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO; Las Vegas, NV; Minneapolis, MN; or Tulsa, OK. Frequent travel throughout the assigned territory is required, up to 75%. .
As a Field Service Engineer, you will be the technical expert customers rely on to install, maintain, troubleshoot, and optimize advanced medical technologies. You will partner directly with healthcare professionals, delivering hands-on technical support that helps maximize system performance and supports exceptional patient care.
Primary Responsibilities
- Install, commission, and upgrade medical equipment and integrated systems at customer sites.
- Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
- Perform preventive maintenance, inspections, and system performance evaluations.
- Execute equipment repairs, modifications, and engineering change implementations.
- Provide technical guidance and operational training to clinical and customer support teams.
- Document service activities, technical findings, and corrective actions accurately.
- Collaborate with engineering and technical support teams to resolve complex customer challenges.
- Build trusted relationships with customers through responsive and professional service.
Required Qualifications
- High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
- Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
- Experience supporting customers in a field-based technical service environment.
- Ability to travel up to 75% within the assigned territory.
- English communication skills, written and verbal.
Preferred Qualifications
- Bachelor's degree in Bioengineering, Engineering, Technology, or related technical discipline.
- Experience servicing medical devices in hospital or clinical settings.
- Experience with robotics, automation, or motion control systems.
- Experience troubleshooting electromechanical or biomedical equipment.
- Ability to read and interpret schematics, engineering drawings, and technical documentation.
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Excellent English written and verbal communication skills.
Physical Job Requirements
U.S. Work Authorization & Sponsorship
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Medtronic offers a competitive Salary and flexible Benefits Package
Not included in the source posting: about the role.
Who can apply
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