Field Service Associate BD Biosciences (f/m/d) - German-speaking Switzerland (Basel, Bern, Zurich)
About the role
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Your Responsibilities:
- Installation, maintenance, and repair of flow cytometers according to technical documentation
- Independent diagnosis and resolution of technical issues at customer sites
- In collaboration with your sales colleagues, you inform customers about our technical service offerings - such as service contracts
- Ensuring customer satisfaction based on the customer satisfaction score
- Maintaining data in the internal ERP system
- Regular participation in training sessions on technical innovations, including abroad
Preferred Requirements
- Completed technical education or equivalent qualification in medical technology or electrical engineering
- Initial field service and technical support experience in a high-tech environment (medical technology, electronics)
- Proven experience and strong technical know-how in IT and network technologies
- Excellent self-organization, strong time management, and ability to prioritize tasks
- Strong communication skills, analytical thinking, team spirit, and a high level of commitment and personal responsibility
- Efficient, pragmatic, and solution-oriented working style
- Should be based in German speaking Switzerland (Basel, Zürich or Bern)
- Swiss citizenship is required
- Fluent in German and English
- Valid European driver's license and high willingness to travel within the assigned territory and occasionally across Central Europe
What We Offer You
- Anniversary bonus
- Stock program (GSIP) after 6 months
- Group accident insurance
- International health insurance
- Childcare allowance
- Training and development opportunities
- Employee Assistance Program (EAP)
- Mobile workplace with Apple devices (iPhone & iPad)
- Premium company car (e.g., Mercedes, BMW, or similar) will be provided for business and personal use
- Office and garage allowance (for company car holders / field service)
Why Join Us?
Not included in the source posting: about the role.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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