Field Operations Manager
Via
Cupertino, CA; Palo Alto, CA Posted Discovered via the company's careers siteMatch locked
Project Management
About the role
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
As a
Field Operations Manager
on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage daily operations while driving continuous improvement and growth of our services.
What You’ll Do
- Run the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
- Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
- Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
- Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.
Who You Are
• is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
As a
Field Operations Manager
on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage daily operations while driving continuous improvement and growth of our services.
What You’ll Do
- Run the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
- Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
- Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
- Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.
Who You Are
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
- Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
- Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
- Mission driven, motivated by expanding access to transportation and improving how communities move.
- Based in the Bay Area area, ready to be onsite 4-5 days a week.
Compensation and Benefits
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $70,000-$75,000
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching
Ready to join the ride?
Via is an equal opportunity employer.
Not included in the source posting: about the role.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.