FaST Product Install Engineer - Europe

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

We are looking for a Product Install Engineer within the GSS organization securing proper tool installation at KLA customer sites & completing of all activities required to ensure a KLA tool functions accurately. These activities include site surveys, pre-installation, installation, troubleshooting, acceptance, training, and the provision of the product for further use.

Key responsibilities include:

• Hold pre-installation meetings with the customer to scope customer unique requirements. Create a plan of action to measure/confirm/satisfy unique customer needs. Validate deliverables with customers.
• Install tool at customer site to meet KLA specifications, through system testing according to procedures. This includes but is not limited to: light source and optical integration and precision alignment; wafer handler robot integration and teaching; camera and collection optics alignment and calibration; system-level calibrations and verification; performance testing for sensitivity and repeatability; stability and cleanliness testing; applications verification and product wafer validation.
• Troubleshooting complex system issues in a timely manner, using abstract thought, data analysis, seven-step problem-solving methodology, and other available tools.
• Management of escalations across customers and regions.
• After system testing, meet with the customer to facilitate verification of the tool performance, during which the validation of the tool is performed, to ensure it is properly functioning.
• Management of customer satisfaction through pre-activity meetings, routine update meetings, escalation meetings, post-activity meetings, and warranty meetings.
• Perform install/customer-focused applications testing to approve the operational quality of the tool.
• Provide new product installation training to worldwide customer support engineering.

Key competencies & qualifications:

• Bachelor's degree or master's degree in engineering, mechanical, electrical, electronic engineering, or equivalent.
• A panel of competencies in optical, mechanic, electronic, lithography, metrology, and laser technology is desirable
• High-level technical & analytical skills, ability to understand and troubleshoot problems in software and electronic, optic, mechanical, electro-mechanical, and electro-optical systems.
• Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, networking in a Windows, Unix, or Novell environment.
• Process engineering/ yield management knowledge an advantage
• Good interpersonal/communication skills in understanding customer needs.
• Ability to work under pressure and stringent timelines since installation cycle times are committed to customers and may impact customer production.
• Domestic and international travel, including to the United States, will be required as part of this role up to 80% time as part of normal duties.

KLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package. KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.