Facilities Specialist
About the role
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Job Overview We are seeking a Facilities Specialist to ensure a safe, healthy, and secure environment for a large customer experience center (call center) through effective facilities management. In this role, you will manage day-to-day operations including light maintenance, vendor coordination, and compliance regulations. You will collaborate with site leaders, vendors, and cross-functional partners to balance immediate needs and strategic objectives. Success is measured by maintaining operational efficiency, safety standards, and quality service delivery.
This role is 5-days/week Monday-Friday at our Nashville Call Center. You must be able to participate in on-call rotation and respond to after-hours issues. Flexibility to support occasional overnight work as business needs require.
Job Responsibilities
- Handle light facility maintenance such as electrical, mechanical, and plumbing systems.
- Manage vendor services such as janitorial, café, landscaping to ensure quality and timely service, ultimately a safe and functional environment for staff and visitors.
- Support security, audits, and compliance with local, state, and federal regulations.
- Coordinate events, signage, mailroom operations, and shipping/receiving
- Order and manage supplies, equipment, and inventory.
- Coordinate space management activities including moves, furniture reconfigurations, and ergonomic accommodations.
- Coordinate financial activities including budget tracking, purchase orders, and invoice processing to support site operations.
- Support preventative maintenance for critical systems (HVAC, electrical, fire/life safety).
- Collaborate cross-functionally and contribute to business continuity and facility planning.
- Ensure compliance with city, state, and federal codes and maintain disaster business continuity plans for the facility.
- Also responsible for other duties/projects as assigned by business management as needed.
Required Qualifications
- High School Diploma or GED.
- Up to 2 years of facilities or maintenance experience.
- Strong customer service skills with the ability to support employees and site leadership.
- Vendor management and coordination experience.
- Effective communication and relationship-building skills.
- Ability to work cross-functionally and manage multiple priorities.
- Proficiency in Microsoft Office.
Preferred Qualifications
- Experience in a multi-building, campus, or call center environment.
- Exposure to HVAC, mechanical systems, or furniture systems.
- At least 18 years of age
- Legally authorized to work in the United States
Travel
About the role
About the role
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