Experienced Customer Support Specialist
Boeing
USA - O Fallon, MOPosted Discovered via the company's careers siteMatch locked
Full time3+ years exp
About the role
Experienced Customer Support Specialist
Company
Boeing Distribution, Inc.
Boeing Global Services (BGS), Distribution Business
, is looking for an
Experienced Customer Support Specialist
to join our team in
Position Responsibilities
- Reviews of customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in SAP (ERP) to potentially resolve order issues.
- Reviews and actions open orders that are pending resolution.
- For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Monitors / Expedites orders with high complexity and urgency.
- Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
- Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
- Performs other duties and responsibilities as assigned or required.
- Onsite at customer as needed
- Extensive customer-facing involvement
Basic Qualifications (Required Skills/Experience)
- 5+ years of work experience supporting internal and external customers
- Experience with large cross functional teams
- Strong problem-solving skills
- Ability to manage multiple and competing priorities
- 3+ years' experience working with MS office applications (Excel, Word, Outlook, PowerPoint, etc.)
Preferred Qualifications (Desired Skills/Experience):
- Knowledge of the aerospace/aviation industry
- Outstanding communication skills, verbal and written
- Proficiency in numeric reasoning and mathematical skills
- Excellent communications skills, both written and verbal
- Ability to work in a very fast-paced environment with a high degree of accuracy
Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
Drug Free Workplace
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Total Rewards & Pay Transparency
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range
$75,000.00 - $106,000.00
Language Requirements
Not Applicable
Education
Not Applicable
Relocation
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive
This is not a Safety Sensitive Position.
Security Clearance
This position does not require a Security Clearance.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E – Verify
- E-Verify (English)
- E-Verify (Spanish)
Right to Work Statement
- Right to Work (English)
- Right to Work (Spanish)
Not included in the source posting: benefits.
Skills
excelsap
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.