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EPAM Systems

ESM / ServiceNow Consultant

EPAM Systems
Zhezqazghan, KazakhstanPosted Discovered via the company's careers siteMatch locked
Unknown

About the role

We are seeking a driven and innovative

ESM / ServiceNow Consultant

to join our growing team and help design processes and consult clients on end-to-end solutions build on ServiceNow platform. In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world. This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda. #LI-DNI

#LI-VA2

Responsibilities

  • Drive requirement gathering and analysis
  • Create User Stories / Requirements specifications
  • Design and improve processes in ESM (ITSM and adjacent domains)
  • Serve as a process subject matter expert to the customer and members of the team
  • Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
  • Create and maintain process documentation
  • Participate in pre-sales activities and demos

Requirements

  • Background in designing and improving processes in the ESM domain with process modelling tools
  • Proficiency in communication, negotiation, and presentation
  • Understanding of Agile methodologies
  • Knowledge of ITIL
  • ServiceNow (or other ITSM tool)
  • Background in collaborating directly with technical and business stakeholders of the customer
  • Qualifications in business process modeling
  • Proficiency in producing high-quality documentation
  • English at B2+ level

We offer

•

We connect like-minded people

: • Delivering innovative solutions to industry leaders, making a global impact

  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events

•

We invest in your growth

: • Leadership development, career advising, soft skills and well-being programs

  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language

•

We cover it all

: • Participation in the Employee Stock Purchase Plan

  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.

Not included in the source posting: about the role.

Skills

agileawsazuregcp

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

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